Patient Feedback

Below is a small selection of recent patient feedback from Newmarket Family Dental Care. From a simple filling through to more complex procedures patients trust in our expertise and experience and keep coming back year after year.

Carolyn and her team provide an outstanding dental service. Carolyn seems very up to date with best practice and new research in dentistry and dental health. She seems very thorough and precise, and determined to deliver a quality outcome that fits a patient’s needs and preferences. I was particularly impressed with Carolyn’s attention to detail in finding a way of making a large filing replacement work in a tooth that was in a difficult location with uncertain strength in its remaining enamel walls. Carolyn crafted the replacement to fit extremely well in a manner that seems to have maintained the required strength. I was also impressed with her attention to detail and current best practice in oral health, particularly the relationship between diet (high fruit intake) and dental hygiene.

Tony Baldwin

As a very anxious dental patient I was recommended Carolyn Langrell-Read by a family member who happens to be a dental nurse herself, high praise in itself. I have now been a patient since 1986 and am extremely happy with her caring and professional manner. I required a significant amount of work to be done and have been well informed throughout each stage of the process. Over the past few years my attitude has changed since my first visit when I was terrified to even walk through the door, recently I was so relaxed that I nearly fell asleep in the chair and not due to sedation!! That is due to Carolyn’s patient, kind and thoughtful nature, it makes travelling from the North Shore very worthwhile indeed.

Chrissie Cunningham

After a visiting a few rather ‘rough’ dentists and never really feeling comfortable in a dentist’s chair I thought I had nothing to lose when trying out Dr Carolyn Langrell-Read. From my very first visit Carolyn made me feel at ease and did an excellent job of explaining to me what she was looking at and any areas of concern. As we all know, dental work can be expensive and Carolyn was great with explaining to me what the most immediate needs were, and working with me on a plan to ensure I could space the work out over a number of months to make it more affordable. I have always been very nervous with needles and hated to get injections done when I needed fillings. However, Carolyn was very mindful of this and took extra care in this area- it was the most pain free and comfortable injection experience I have had with a dentist – even after previously paying top dollar and going to a dentist who claimed to have ‘pain-free injections’. It was not just Carolyn who made my visit s a good experience, the environment is very friendly and the practice managers are so thoughtful and caring. They always remember who you are when you call and will do whatever they can to fit you in for an appointment time that is convenient for you. It was also lovely to receive calls or voice messages in the days after a treatment to ensure things were going OK.

Thank you Carolyn, the rest of the team for making an experience most people dread into something more bearable. I have really appreciated your personal customer service and your high quality work.

Tara Bowker

Due to an allergic reaction to a local anaesthetic earlier this year, I visited the Anesthetic Allergy Clinic at Auckland hospital on Tuesday 11 December. I was first seen by Peter Cooke, a specialist anesthetist. After going through the various note he had received from my and from Dr Carolyn Read, my general dentist he made special mention of the letter she had provided to support my allergy Investigation. He receives many letter from dentists, but the one from Carolyn soot out for its attention to detail and the information it contained. The notes that were included were very helpful in isolating the local anaesthetic I am allergic to. Mr Cooke made special mention more than once about how impressed he was with the notes provided. Thank you Carolyn, for your help in identifying my allergy.

Helen Eastabrook

I have known Carolyn Langrell - Read for 6 years.

In this time she has treated my gum disease, suggested that I should consider braces, (my bottom teeth were breaking my top teeth), and given me superior dental treatment. Her skill in filling, reconstructing, capping and saving teeth some that have been filled generously with amalgam in the past is extraordinary. Her manner is friendly and professional. She gives you an excellent explanation (both verbal and written) of the treatment she proposes or has achieved.

Her equipment is excellent and this combined with her expertise enables her to achieve a very high standard of dental work I feel very confident that Carolyn will look after my teeth in the future and I can recommend her as an exceptional dentist.

Diane McWilliams

I wish to put on record that I am very appreciative of the treatment and service I have received from Dr Langrell-Read and her staff, over the 13 years she has been my Dentist. Two main occurrences need to be mentioned:

Early on in our dental relationship a Personal Dental Plan was put together so that by the time I retired from employment in Local Government, my teeth were as up-to-date as was possible, in order to give me ten or more years of dental stability post retirement. From the planning stage to my retirement I felt part of a partnership with the dentist and therefore in control of the time and money required at stages through the whole plan.

Over the past two years I have suffered (impatiently) with collapsed lumbar vertebrae causing extreme pain at times and restricting my ability to sit for long. Carolyn and her nurses, and indeed her office manager appeared to bend over backwards (no pun intended), in accommodating my needs during each treatment, and indeed any time or date changes which would make my attendance more comfortable.

I repeat, I always felt I knew what treatment was planned including the reason and the cost. For my type of person this was very re-assuring and satisfying. I have always found the standard of dentistry very high.

Heather Smith

Carolyn has of course gone way beyond the call of an engaged and caring professional. Her empathy and genuine concern and overwhelming support has been nothing short of spectacular for which we will always be very grateful

T & T 2016

Carolyn has been our family dentist for 16 years. Throughout that time we have been impressed with her competence in all aspects of dentistry, her continued interest in assessing new techniques and her adoption of them where appropriate. We greatly appreciate Carolyn’s personalised care and service together with the interest and concern she has always shown towards us.

Judith, Howard and Avena